Payment
At Home Solutions Africa, we offer convenient and secure payment options to ensure a seamless shopping experience for our customers. Currently, we accept the following payment methods:
1. M-Pesa: M-Pesa is a widely used mobile money transfer service in Kenya that allows you to make payments directly from your mobile phone. We have integrated M-Pesa as one of our accepted payment methods to provide you with a quick and hassle-free transaction process.
To complete your purchase using M-Pesa, simply follow these steps:
- Select the items you wish to purchase and proceed to the checkout page.
- Choose "M-Pesa" as your preferred payment method.
- You will receive instructions on how to make the payment through an SMS notification or on-screen prompts.
- Follow the provided instructions and enter your M-Pesa PIN when prompted.
- Once the transaction is successfully completed, you will receive a confirmation message.
Please ensure that you have sufficient funds in your M-Pesa account before initiating the transaction.
2. Bank Transfer: For customers who prefer traditional banking methods, we also accept direct bank transfers for payments. When selecting this option at checkout, you will be provided with our bank account details necessary for completing the transfer.
Here's how it works:
- Select "Bank Transfer" as your preferred payment method during checkout.
- Make note of our bank account details displayed on the screen or sent via email after placing your order.
- Initiate an online fund transfer or visit any branch of your chosen bank to deposit funds into our designated account using the provided information.
- Please include your Order ID or relevant reference number while making the transfer for easy identification purposes.
Once we confirm receipt of funds in our account (which may take up to [number] business days), we will process and dispatch your order accordingly.
Please note that additional charges such as inter-bank fees may apply when choosing this payment method. It is essential to ensure accurate transfer of funds to avoid any delays in order processing.
3. Payment Security: We prioritize the security of your payment information and have implemented industry-standard encryption protocols to safeguard your personal and financial data during transactions. Your sensitive details are securely transmitted, processed, and stored according to stringent security measures.
At Home Solutions Africa, we offer multiple shipping methods to ensure convenient and reliable delivery of your orders. Currently, we utilize the following options:
- Uber: For local deliveries within a certain radius from our warehouse.
- Matatu: A popular mode of transportation in Kenya, used for efficient and cost-effective delivery to select areas.
- Couriers: We also partner with reputable courier services to cater to nationwide or international shipments.
Please note that the availability of specific shipping methods may vary depending on your location and the nature of the product(s) being shipped.
Yes, we do offer international shipping to select countries. However, please note that additional charges such as customs duties or import taxes may apply depending on your country's regulations. These charges are the responsibility of the purchaser and must be settled upon delivery.
For more specific information about international shipping rates and availability to your location, please contact our customer support team at support@homesolutions.africa
The estimated delivery time depends on various factors such as product availability, shipping method chosen, and destination location. Generally, for local deliveries within Nairobi Metropolitan Area, you can expect to receive your order within 2-3 business days from the date of dispatch. For other regions within Kenya or international shipments, it may take slightly longer due to distance and customs clearance processes.
Please note that these are estimated timescales; actual delivery times may vary based on external factors beyond our control.
Orders & Returns
At Home Solutions Africa, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Returns and Refunds policy below for guidance on how to proceed.
1. Eligibility for Returns: To be eligible for a return, the following conditions must be met:
- The item(s) must be unused and in the same condition as received.
- The product(s) must be returned within [number of days] from the date of delivery.
- The original packaging and any accompanying accessories or documentation should also be included.
Please note that certain products may have specific eligibility criteria due to hygiene reasons or manufacturer policies. Such products will explicitly state their non-returnable status on the product page.
2. Initiation of Return Process: To initiate a return request, kindly follow these steps:
- Contact our customer support team at returns@homesolutions.africa within [number of days] from the date of delivery.
- Provide details such as your order number, reason for return, and any supporting evidence (e.g., photos if applicable).
- Our customer support representative will guide you through the return process including providing a Return Authorization Number (RAN) if deemed eligible.
Returns without prior communication or an approved RAN may not be accepted by our warehouse facilities.
3. Packaging and Shipping Instructions: When returning an item(s), please ensure adherence to the following instructions:
- Pack the item securely using appropriate packaging materials to prevent damage during transit.
- Clearly label the package with your RAN provided by our customer support team.
- Ship the package back to us using a reputable courier service with tracking capabilities. We recommend retaining proof of postage until confirmation of receipt is received from us.
The cost associated with shipping returns shall generally be borne by customers unless otherwise stated in exceptional cases where we determine responsibility lies solely on Home Solutions Africa's end.
4. Inspection and Processing of Returns: Upon receiving your returned item(s), our dedicated team will inspect the product(s) to ensure they meet the eligibility criteria mentioned above. If approved, we will proceed with processing your refund or replacement as per your request.
Please note that it may take [number of days] for us to process the return and issue a refund. The actual time frame may vary depending on factors such as shipping times, banking processes, etc.
5. Refund Options: For eligible returns, we offer two options:
- Refund: A reimbursement will be issued in the original form of payment used during purchase.
- Replacement: In case of damaged or defective items, we can provide a replacement at no additional cost.
The specific option available depends on factors such as availability of stock and customer preference communicated during the return initiation process.
6. Exclusions and Exceptions: Certain products or situations may fall under specific exclusions or exceptions which override this general policy. These cases include but are not limited to:
- Products with tampered packaging or missing parts/components.
- Items purchased through promotional offers or clearance sales.
- Customized/personalized products unless deemed defective by Home Solutions Africa.
Please refer to individual product pages for any specific return guidelines provided by manufacturers/vendors for their respective products.